Information We Collect
When you contact us or request service, we collect the information you give us directly. That includes your name, phone number, email address, service address, and details about the plumbing issue you want us to fix.
When you browse our website, we automatically collect some technical information. This includes your IP address, browser type, device type, pages you visit, and the time and date of your visit. We use this to keep the site working properly and to understand which pages are helpful to visitors.
How We Use Information
We use your information to schedule your service, send a technician to the right address, and follow up on the work we performed. If you call about a leak, a clog, or a broken water heater, we use your details to get the right person to your door.
We also use your contact information to respond to questions, provide estimates, send appointment reminders, and share service updates. With your permission, we may send occasional offers or maintenance reminders. You can opt out of those messages at any time.
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences and improve how the site performs. Cookies are small files stored on your device. They help pages load faster and let us see how visitors move through the site.
You can set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly, but you can still call us at +1 480-288-5094 to request service.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to understand website traffic and improve our services. These tools collect information like pages visited, time on site, and general location data. This information is aggregated and does not identify you personally.
We may also use third-party scheduling, payment, or review platforms to manage appointments and process payments. Those providers have their own privacy policies, and we encourage you to review them when you use their services.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software, payment processors, and analytics providers. These providers are required to protect your information and use it only for the services they perform for us.
We may also disclose information if required by law, to respond to a legal request, or to protect the rights, safety, and property of Pro Plumber Gilbert, our customers, or the public.
Data Retention
We keep your personal information only as long as we need it to provide services, meet legal and accounting requirements, and resolve any disputes. When your information is no longer needed, we securely delete or anonymize it.
If you would like us to delete your information sooner, contact us at +1 480-288-5094 and we will review your request.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, restricted access to customer records, and staff training on handling personal data.
No method of transmission over the internet is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. If you have concerns, please call us and we will do our best to address them.
User Rights
You have the right to ask what personal information we hold about you, to request a copy, and to ask us to correct or delete it. You can also opt out of marketing messages at any time.
To exercise any of these rights, call us at +1 480-288-5094 or send a written request to the address listed below. We will respond within a reasonable timeframe and in line with applicable Arizona and federal law.
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us right away and we will delete it.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or the law. When we make changes, we will post the updated policy on this page and update the effective date at the top.
We encourage you to review this page periodically. Your continued use of our website or services after changes are posted means you accept the updated policy.